Since the product is opened most retailers will not returned opened software. If this is not an option for others like myself, and the product was not purchased through TurboTax/Intuit, then it is not likely to be refunded by the retailer. Otherwise suggested trying to find a person with Windows and install this on their computer. She said at this time that there is no work-around and that if the product is purchased through them (Intuit) they could reimburse me for the costs. She had apologized and explained that TurboTax 2016 edition (only questioned the CD version) is no longer supported by TurboTax despite it being marketed, sold, and software requirements indicate compatibility with MacOS. The rep had stated that this was her 3rd call this evening regarding this issue. I spoke with the representatives at TurboTax this evening. I have see a couple of users that got a bad download from Amazon and it worked fine when they got a download from TurboTax. If there was a state then the state must also To uninstall the application and all associated files need to be deleted and then the application reinstalled. There is no problem with TurboTax if installed correctly and there is no corruption in the download or files.Ĭorruption could have occurred in the Application or in an associated preference or support file.
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